Frequently Asked Questions

About Avaro

What is Avaro?

Avaro is a UK-based fitness equipment supplier offering a carefully selected range of equipment for home gyms, commercial facilities, sports clubs, hotels, businesses and other fitness environments.

What type of fitness equipment does Avaro supply?

We offer equipment across strength, functional fitness, cardio, free weights, performance, recovery and wellness.

Our range continues to grow as we work with established manufacturers and suppliers across the UK.

Do you supply equipment for both home and commercial gyms?

Yes. We supply equipment for individual home gyms as well as commercial gyms, hotels, sports facilities, personal training studios and other businesses.

Why choose Avaro?

We aim to make purchasing fitness equipment straightforward by offering quality products from trusted manufacturers and suppliers, combined with helpful customer service and product guidance.

Products & Purchasing

How do I know which equipment is right for me?

Consider your available space, training goals, intended use and budget.

If you're unsure which product is right for you, contact the Avaro team and we'll be happy to help wherever we can.

Do you sell premium fitness equipment?

Our range includes products from established fitness equipment manufacturers and suppliers, with options available across different price points and requirements.

Can I purchase equipment for a complete gym?

Yes. Whether you're equipping a home gym or purchasing equipment for a commercial facility, we can help you source multiple pieces of equipment as part of a larger requirement.

What if I can't find the equipment I'm looking for?

Our product range is continually expanding.

If you can't find what you're looking for, contact us and we'll see whether we can help source a suitable product or recommend an alternative.

Are your products covered by a warranty?

Warranty coverage varies depending on the manufacturer and product.

Where a manufacturer's warranty applies, the relevant warranty information will be provided with the product or within the product documentation.

Delivery

Where does Avaro deliver?

Avaro currently focuses on supplying customers throughout the UK.

Specific delivery restrictions may apply to certain products or locations.

How long will my order take to arrive?

Delivery times vary depending on the product, availability, manufacturer, supplier and delivery location.

Estimated delivery information will be provided where available.

Will my equipment arrive assembled?

This depends on the product.

Many fitness products require some level of assembly. Please check the individual product information and manufacturer's instructions for specific requirements.

What should I do if my delivery arrives damaged?

Please contact us as soon as possible and provide photographs of the packaging and product where appropriate.

We'll work with you to resolve the issue.

Returns & Refunds

Can I return my order?

If you purchase as a consumer online, you will generally have a legal right to cancel your order within the applicable statutory cancellation period, subject to certain exceptions.

Please see our Returns & Refunds Policy for full details.

What if my product is faulty?

If your product is faulty, damaged or not as described, please contact us.

We'll assess the issue and provide an appropriate remedy in accordance with your statutory rights and applicable law.

Who pays for return delivery?

Return delivery arrangements can depend on the reason for the return and the type of product involved.

Please refer to our Returns & Refunds Policy or contact us before returning an item.

Commercial & Business Customers

Do you supply businesses?

Yes.

We supply fitness equipment to a range of businesses and organisations, including:

• Commercial gyms

• Hotels

• Sports clubs

• Personal training studios

• Schools and educational facilities

• Property developments

• Leisure facilities

• Strength & conditioning facilities

Can I order equipment in larger quantities?

Yes. If you're purchasing multiple pieces of equipment or equipping a larger facility, contact us to discuss your requirements.

Can I request a quotation for a larger order?

Yes.

For larger or commercial requirements, contact our team with details of the equipment you require and we'll be happy to discuss your requirements.

Do you offer trade pricing?

Trade and commercial requirements can be discussed directly with the Avaro team.

Please contact us with details of your business and requirements.

Using Fitness Equipment

Do I need professional installation?

This depends on the equipment.

Some products can be assembled by the customer, while larger or more complex equipment may require professional installation.

Always follow the manufacturer's installation instructions and recommendations.

Can fitness equipment be used outdoors?

Only equipment specifically designed or approved by the manufacturer for outdoor use should be used outdoors.

Always check the manufacturer's instructions before installing equipment outside.

Do I need special flooring for gym equipment?

Some equipment may benefit from or require appropriate gym flooring, particularly heavy free weights, racks and certain commercial equipment.

Product-specific requirements should be checked before installation.

Customer Support

Can I contact Avaro before placing an order?

Absolutely.

If you have a question about a product, delivery, suitability or your requirements, contact us before placing your order.

How can I contact Avaro?

You can contact us through our Contact Us page or by email.

We'll aim to respond to enquiries as quickly as possible.

I have a question that isn't answered here. What should I do?

No problem.

If you can't find the answer you're looking for, get in touch with the Avaro team and we'll be happy to help.

Still Have Questions?

We're here to help.

Whether you're building a home gym, upgrading your existing equipment or purchasing for a commercial facility, contact Avaro and let us help you find the right solution.

Avaro Gym

Fitness. Performance. Recovery. Wellness.